FAQS
FAQs
R9LHC @R9LuxuryHair
- How often do you restock?
We restock on the 1st and 3rd Friday of every the month.
- How much is shipping?
Shipping is on us babe! Free shipping on all Domestic orders when you spend more than $100.
- Does this hair require maintenance? (All Textures)
Yes, you want to treat this hair as if it was your own. Using shampoo & conditioner at least once a week., & properly detailing. Being gentle with your bundles will create longevity.
- Will I experience shedding?
We can not guarantee a 100% no shedding. Any hair that has been manufactured & stitched on to a weft is bound to experience minimum shedding. We however, have taken the extra precaution to go ahead and DOUBLE weft each bundle to keep shedding to a minimum. To further prevent any and all shedding, we recommend having your stylist stitch & knot AROUND the weft not through the weft upon installation.
* Its normal to get a few stands here and there when detailing babe.
- Do you offer Expedited Shipping?
We do not offer expedited shipping at the moment.
- How long will it take for me to receive my order?
R9LuxuryHairCo. has a processing time of 24-72 hours BEFORE your order is shipped. From then, shipping will take 2-5 business days. After your order has been shipped, you will receive a Tracking Number to inform you about the whereabouts of your order.
For INTERNATIONAL SHIPPING, orders may take 3-14 business days to receive order.
- I never received my order, but it says its been delivered.
Once a order is shipped, R9LuxuryHairCo. is not responsible for any lost, stolen, or damaged goods. We suggest you get in contact with United States Postal Service/Courier and proceed to file a claim. You must follow up with your courier directly and follow their procedures to inquire about a potential refund.
- How long will my hair last?
There is no time limit on this hair. With good maintenance and up keep, this hair can last for years! The better you take care of the hair the longer you can keep & reuse.
- Can I color my hair?
We use 100% virgin human hair. Meaning, the hair has never been proceed or treated in anyway. However, once the hair is colored or dyed the hair is no longer considered virgin. It's best to keep treated hair well moisturized and conditioned.
- How much hair will I need?
To achieve the look of a full sew-in, you would need approximately 8-10 ounces of hair (3 Bundles) depending on the desired look. We recommend:
8-16 inches = 2 or more bundles
18-22 inches = 3 or more bundles
24-30 inches = 4 or more bundles
32 inches = 5 or more bundles
- Can I change/modify my order?
Unfortunately, once an order is submitted it we can not do any modifications. We will try however to accommodate any reasonable request prior to order shipping.
- How can I get in contact with you, I don’t see the answer to my question?