SHIPPING & COMPANY POLICY
Shipping & Company Policy
R9LHC
R9 Luxury Hair Co. has a 24-72 hour processing time to properly prepare your order. AFTER order is processed, Priority Mail Shipping takes 1-3 business days to reach the destination address provided via checkout. Once items have been shipped, tracking numbers will issued. They then will be sent to the email address also provided with purchase.
Orders are not processed on Sundays or during Holidays.
Free Shipping :
All items are shipped via. USPS (United States Postal Service). Free shipping is shipped using First Class Shipping. Free Shipping typically takes 2-5 business days to reach the destination and packages are not insured. To have packages insured, please look into Priority Shipping or Express Shipping, if offered.
When using International shipping, orders may take 3-14 business days to receive. R9 Luxury Hair Co. is not responsible for any tariffs or custom fees.
R9LuxuryHairCo. is not responsible for any lost, damaged or misplaced product. If your tracking information states that package was delivered & you have not received it's imperative that you contact United States Postal Service & file a claim. Packages are insured through USPS. R9LuxuryHairCo. does not hold responsibility for packages after they have been shipped.
R9LuxuryHairCo. is not to be held accountable for any delayed shipments due to holidays, whether delays, natural disasters, or any courier delays.
If your package is not successfully delivered and is returned back to R9LuxuryHairCo., we are not responsible for additional shipping added. A store credit will be issued to customer to then re-purchase new order with corrected address.
All orders placed after 4 p.m. EST or on holidays, your package will be shipped the following business day.
Please use the provided Tracking Number sent to get updates and whereabout information on your package.
Returns/Exchanges:
All Sales are final. No returns or exchanges are permitted unless wrong item is received.
Any questions or concerns please feel free to contact us via email at R9LuxuryHairCo@gmail.com
Contact Us :
Any Question or Concerns please contact us!
Phone: 678-383-0233
Instagram @R9LuxHair
Email: R9LuxuryHairCo@gmail.com